Shipping policy
When Will I Receive My Order?
Products from Heritage Woolworks typically ship within 2 business days of your successfully completed purchase(s). In most cases, orders are shipped the same or next day. Shipping times will vary depending on the carrier and chosen shipping method but typically range between 2 and 10 business days for domestic (USA) packages. You will find detailed package tracking information in your order confirmation email.
How much does shipping cost?
We offer discounted shipping rates, and you pay the actual shipping cost. If you paid more for shipping at checkout than the actual cost to ship, we will refund the excess amount to you. All domestic (USA) orders of $100 or more qualify for free shipping, with a standard delivery time of 3 to 10 days. No discount code is needed.
Do You Ship Internationally?
We gladly offer international shipping outside of the US. Please be aware that customs duties and associated handling fees may apply. The responsibility for paying these charges falls on the person receiving the item. Customs policies and import duties vary widely by country, so it's advisable to check with your local customs office for current charges before placing your order.
Dropshipping Information
Some items in our catalog may be fulfilled through dropshipping from third-party suppliers. Items shipping from dropship locations are not directly controlled by Heritage Woolworks. During checkout, you will see estimated shipping times for items that are dropshipped. You will also receive tracking information for dropshipped items to monitor the progress of your shipment.
Disclaimer
While we make every effort to ensure timely delivery of your order, please note that Heritage Woolworks is not liable for shipping delays caused by circumstances beyond our control. Email notifications will keep you informed about your order's status. You can track the progress of your order at any time by visiting the "Orders" tab in your account and selecting the "Track" button on the Order Details page for the latest information on your shipment.