Privacy policy

Last updated: [1/18/2024]

Privacy Policy

This Privacy Policy describes how Heritage Woolworks (referred to as "we," "us," or "our") collects, uses, and discloses personal information when you visit, use our services, or make a purchase from heritagewoolworks.com (the "Site") or otherwise communicate with us (collectively, the "Services"). "You" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected as described in this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use information collected about you to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services. Personal information refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information directly submitted to us through our Services may include:

  • Basic contact details, including your name, address, phone number, and email.
  • Order information, including billing and shipping details, payment confirmation, and email address.
  • Account information, including your username, password, and security questions.
  • Shopping information, including viewed items, items in your cart, or items on your wishlist.
  • Customer support information, including communications with us.

Some Services features may require you to provide specific information about yourself. You may choose not to provide this information, but it may limit your use of certain features.

Information We Collect through Cookies

We collect certain information about your interaction with the Services automatically ("Usage Data"). We use cookies, pixels, and similar technologies ("Cookies") to gather Usage Data. Usage Data includes information on how you access and use our Site, your account, device information, browser information, network connection details, IP address, and other data related to your use of the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies supporting our Site and Services, such as Shopify.
  • Payment processors who collect payment information to process your orders.
  • When you visit our Site, open our emails, or interact with our Services, we or third parties may automatically collect information using online tracking technologies like pixels, web beacons, software developer kits, libraries, and cookies.

Information from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of third-party information or their policies and practices.

How We Use Your Personal Information

We use your personal information for various purposes, including:

  • Providing Products and Services: To fulfill orders, process payments, and enable account management.
  • Marketing and Advertising: To send marketing and promotional communications and display advertisements.
  • Security and Fraud Prevention: To detect and respond to fraudulent, illegal, or malicious activity.
  • Communicating with You: To provide customer support and improve our Services.

Cookies

We use Cookies on our Site. For information about the Cookies related to our Shopify store, please see [link to Shopify's Cookie Policy]. Cookies are used to improve our Site and Services, remember your preferences, and analyze user interactions to optimize our Services. Third parties and service providers may also use Cookies on our Site.

Most browsers accept Cookies by default, but you can set your browser to reject or remove Cookies. Note that blocking Cookies may affect your user experience and certain features may not work correctly.

How We Disclose Personal Information

We may disclose your personal information under certain circumstances:

  • To vendors and third parties who perform services on our behalf (e.g., payment processing, data analytics).
  • To business and marketing partners, including Shopify, for services and advertising.
  • With your consent when you request specific information sharing.
  • Within our corporate group for business purposes.
  • In connection with business transactions, legal obligations, or to protect the Services, our rights, and our users.

User Generated Content

If you post user-generated content on our Services, it will be publicly accessible. We do not control who accesses or uses this publicly available information and are not responsible for its privacy or security.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy policies, security, or accuracy of information. Please review third-party policies before interacting with their websites or platforms.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. Parents or guardians of children who have provided personal information can contact us to request deletion of such information.

Security and Retention of Your Information

No security measures are perfect. We cannot guarantee the absolute security of information transmitted to us. We recommend not using unsecure channels for sensitive or confidential information.

We retain personal information based on factors like account maintenance, service provision, legal obligations, dispute resolution, and other applicable policies and contracts.

Your Rights and Choices

You may have certain rights regarding your personal information, such as:

  • Right to Access / Know: Request access to your personal information.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right of Portability: Request a copy of your personal information and transfer it in certain circumstances.
  • Right to Opt Out of Sale or Sharing: Opt out of personal information "sale" or "sharing" as defined in applicable laws.

To exercise these rights or for more information, visit our Site or contact us.

Complaints

If you have complaints about how we process your personal information, please contact us. You may also appeal our decisions or lodge a complaint with your local